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F.A.Q

Shopping Information

Can I change my shipping address after placing an order?

Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vocational address as we do not know how long the destination’s customs department will have the package on hold.

Can I ship the products to an address that does not match my billing address?

Yes, definitely! During the checkout process you are able to enter any shipping address and specify a different billing address.

Why am I charged before my order has shipped?

Our payment provider automatically & securely processes your order immediately after it is placed.

How long does shipping take & how can I track my package?

The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email your tracking number and tracking website.

 

Payment Information

What Payment Methods Are Accepted?

We accept all major credit cards (VISA, Mastercard, Discover, AMEX) and PayPal payments.

Is Buying On-Line Safe?

When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider’s network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

Orders and Returns

How do I place an order?

Please, if your item comes in different sizes or colors, carefully choose your correct size or color choice before clicking “Add to Cart”.

You will then be directed to our Cart page where you can review your item(s) and proceed to Enter Shipping Address to process your order.

Do I need an account to place an order?

No, you can also place an order as a guest. But, there are some perks if you have an account with us:

  • Quick checkout process.
  • Easily view your order status and order history.
  • Receive updates detailing our new releases and special promotions.

How secure is my online order?

When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider’s network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

Can I purchase multiple products in a single order?

Yes! You can choose as many item(s) as you want, just click “Add to Cart” and go back to the product page you are interested in and click “Add to Cart” on that item as well before proceeding to “Enter Shipping Address” to finalize your order.

How Do I Track My Order?

Once the order has shipped, we will email your tracking number and tracking website.

How do I know that my order is confirmed?

Immediately after placing your order you should receive an email notification at the email you entered during the checkout process. Also if you have provided a mobile phone number you will receive notification text messages confirming your order and tracking information.

What Do I Do If I Have Missing Items In My Order?

If something is still missing, please contact us immediately at buybest.nyc@gmail.com

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